PropTech Vendors
Security, infrastructure and compliance support for companies building software and hardware for property.
IT for proptech vendors: what makes it different
PropTech vendors sell into buildings, and property clients ask hard questions about security. Answers need to be documented, tested and consistent. PropertyIT designs building networks, security systems and operating support around those realities, with senior oversight from Ali Sedighi, MBA. We are an IT services and consulting firm, not a reseller, and we apply a single operating model, scoped to your sector, across every client in the proptech vendors category.
First problems we solve
- Security questionnaires from enterprise clients taking weeks
- Device fleets installed in buildings that need patching
- Customer data across multiple tenants and regions
- Small teams without a security owner
- Integration partners needing access to production
Obligations
- PIPEDA
- BC PIPA
- SOC 2-aligned vendor expectations
- Client security addenda
Typical systems
- Azure
- AWS
- Device management
- CI/CD tooling
- Identity providers
What we integrate with
Our proptech vendors work routinely involves Azure, AWS, Device management, CI/CD tooling and Identity providers. Each has its own administrators, update cycles and support contacts, and we keep a register of them. Compliance expectations include PIPEDA, BC PIPA, SOC 2-aligned vendor expectations and Client security addenda; we translate these into access controls, retention settings, logging and documentation that your staff can maintain.
Services most often used by proptech vendors
The services proptech vendors request most are Maintenance & Work-Order Systems, AI for Property Operations, Strata Council Technology and Helpdesk for PM Teams. They are usually delivered in order: survey, stabilise, secure, then optimise. Each is available as a one-time project or as part of a continuing support agreement, and we scope them in writing before work begins.
An example scenario
A start-up selling sensors to property managers is asked for its security posture by a large client. A prepared control set and evidence folder shorten the review from weeks to days. This is an illustrative scenario, not a client case study. It shows the kind of outcome that follows from planning, documentation and a clear owner for each system.
What it costs for proptech vendors
Starting prices apply to proptech vendors as they do to any client: managed IT from $89 to $199 per user per month, projects from $2,500, vCIO retainers from $1,500 per month and security assessments from $1,900. A 10% launch discount applies, GST is 5% and there is no lock-in. Suite count, number of sites and after-hours needs move a quote within those ranges.
Problems we see most often
Typical issues for proptech vendors start with the fact that security questionnaires from enterprise clients taking weeks. A second common pattern is that device fleets installed in buildings that need patching. Neither is a mystery; both come from systems added over time with no overall owner. We start by inventorying what exists, naming an owner for each system and ranking the fixes by risk and cost. The first month usually removes the largest exposures.
Frequently asked questions
Is there a minimum contract term?
No. After onboarding, service runs month to month, and your documentation and configurations remain yours.
Does PropertyIT specialise in proptech vendors?
We support proptech vendors with a repeatable design covering network, access, cameras, software support and security, scoped to the systems and obligations of your category. Every engagement begins with a survey of your actual buildings.
Which rules affect technology for proptech vendors?
Relevant frameworks typically include PIPEDA, BC PIPA, SOC 2-aligned vendor expectations and Client security addenda. We map technical controls to those expectations and keep evidence ready, but we do not issue legal advice or certifications.
How fast do you respond to a building-system outage?
Our priority response target is 15 minutes, with 24/7 monitoring on managed infrastructure. Targets are objectives backed by escalation procedures and reviewed monthly, not guarantees.
What does IT support cost for proptech vendors?
Managed IT starts from $89 to $199 per user per month, projects from $2,500, vCIO from $1,500 per month and security assessments from $1,900. A 10% launch discount applies, GST is 5% and there is no lock-in.